Shipping policy

CRAVEBOXO

Shipping & Delivery Policy

Last Updated: February 26, 2026

CraveBoxo is a restaurant listing and direct ordering platform.

CraveBoxo does not provide delivery services and does not operate its own logistics network.


1. Delivery Responsibility

All delivery services are arranged and managed solely by the restaurant.

Restaurants may:

• Use in-house delivery staff
• Use third-party logistics providers
• Offer pickup options

CraveBoxo is not responsible for delivery operations.


2. Delivery Time Estimates

Any delivery time estimates displayed on the Platform are provided by the restaurant.

CraveBoxo does not guarantee:

• Exact delivery times
• Delivery availability
• Delivery coverage areas

Actual delivery times may vary depending on:

• Traffic conditions
• Weather
• Order volume
• Restaurant preparation time


3. Delivery Fees

Delivery fees are determined by the restaurant.

CraveBoxo does not control or set delivery pricing unless otherwise stated.

Any delivery promotions or discounts are managed by the restaurant.


4. Delivery Issues

For concerns regarding:

• Late deliveries
• Missing items
• Damaged packaging
• Incorrect delivery address

Customers must contact the restaurant directly.

CraveBoxo does not mediate delivery disputes.


5. Pickup Orders

For pickup orders:

• Customers are responsible for arriving at the restaurant at the agreed time.
• Restaurants are responsible for preparing orders as scheduled.

CraveBoxo is not responsible for delays or order readiness issues.


6. Limitation of Liability

CraveBoxo is not liable for:

• Delivery delays
• Lost or stolen orders
• Delivery mishandling
• Third-party rider conduct
• Incorrect addresses provided by customers

Delivery services are the sole responsibility of the restaurant or its chosen logistics provider.