Last Updated: February 26, 2026
CraveBoxo (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
This Privacy Policy explains how we collect, use, store, and protect your information when you use the CraveBoxo platform (“Platform”).
By using CraveBoxo, you agree to this Privacy Policy.
We may collect the following types of information:
• Full name
• Email address
• Mobile number
• Delivery address
• Account login credentials
• Order details
• Restaurant selected
• Order history
• Payment method (processed directly by restaurant or third-party payment provider)
CraveBoxo does NOT store full credit card details if payments are processed directly by the restaurant or external payment gateway.
• IP address
• Browser type
• Device type
• Log data
• Cookies and usage analytics
We use your information to:
• Process and transmit orders to restaurants
• Create and manage your account
• Provide customer support
• Improve platform performance
• Send order-related notifications
• Prevent fraud or misuse
• Comply with legal obligations
We do not sell personal data.
Your information may be shared with:
When you place an order, your relevant information (name, contact number, delivery address, order details) is shared directly with the restaurant to fulfill your order.
We may use trusted third-party providers for:
• Hosting services
• Analytics
• Technical infrastructure
These providers are required to protect your data.
We may disclose data if required by law or government authorities.
Customer payments are processed directly by the restaurant or an authorized payment gateway.
CraveBoxo does not hold or control customer funds.
We do not store sensitive financial data such as full credit card numbers.
We retain personal information only as long as necessary to:
• Provide services
• Maintain records
• Comply with legal obligations
• Resolve disputes
When no longer required, data is securely deleted or anonymized.
Under the Data Privacy Act, you have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion (subject to legal limitations)
• Object to data processing
• Withdraw consent
• File a complaint with the National Privacy Commission (NPC)
Requests may be sent to:
support@craveboxo.com
We implement reasonable administrative, physical, and technical safeguards to protect personal data from:
• Unauthorized access
• Disclosure
• Alteration
• Destruction
However, no system is completely secure, and users acknowledge inherent internet risks.
We may use cookies and analytics tools to:
• Improve user experience
• Monitor platform performance
• Understand usage behavior
Users may adjust browser settings to disable cookies, although some features may not function properly.
CraveBoxo is not intended for children under 18 without parental consent.
We do not knowingly collect personal data from minors without appropriate supervision.
The Platform may contain links to third-party websites or restaurant pages.
CraveBoxo is not responsible for the privacy practices of third parties.
We reserve the right to update this Privacy Policy at any time.
Updates will be posted on this page with a revised effective date.
Continued use of the Platform constitutes acceptance of the updated policy.
For privacy-related inquiries, please contact:
Data Protection Officer
CraveBoxo
Email: support@craveboxo.com
Address: 232 Mayon St. Barangay Maharlika Quezon City
